VersaClaim™ by RENFROE®
RENFROE knows that there is no one-size-fits-all answer to claims handling. Every claim is unique, and the needs of carriers vastly differ due to many variables, such as carrier size, geographic footprint, unique property types or characteristics, policyholder demographics, and much more. That's why we've introduced VersaClaim, a fully customizable component-based offering that allows our clients to tailor our services to meet their needs.
Virtual Claims Handling
RENFROE is one of the pioneers of large-scale virtual claims handling, taking care of thousands of our clients' claims 100% virtually in the first months of the COVID pandemic. Since then, we've nearly perfected the process. On average, our adjusters complete 25% more claims virtually than through traditional field inspections, and they do so without sacrificing accuracy or attention to detail. While its not practical for every claim to be handled virtually, carriers can significantly reduce cycle times and claims costs by utilizing our "Virtual First" method on low-complexity claims.
Learn MoreInspectors on Demand™
Not every claim needs an adjuster on site. Our two-step strategy utilizes highly skilled RENFROE inspectors to gather crucial information and accurately document damages. The findings gathered by our inspectors are then transferred to a desk adjuster (ours or yours) to close out the claim.
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Estimates on Demand™
Are claims rolling in but the estimates are barely creeping out? Most carriers face this at some point. Flex your capacity during high-volume periods by utilizing our pool of experienced and knowledgeable estimators and desk adjusters. Our Estimate Creation Unit provides quick, accurate estimates using inspection and scoping information gathered in the field or virtually, either through one of our inspection offerings or using your own staff. With inspection notes and necessary documents in hand, give our estimating and QA teams three business days to return a complete and accurate estimate backed by our accuracy guarantee.
Learn MoreAccuGuard™ Estimate Review and Audit
Our AccuGuard estimate review and auditing service helps carriers ensure that their estimates - whether created in-house or by third parties - are fair, accurate, and compliant with all state and federal requirements. Whether you're looking for a cursory independent review of your estimates or you need assistance responding to an inquiry from a regulatory body or other third party, our experienced team can help you identify errors, reduce overpayments, and minimize scope creep.
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