RENFROE® Claims Intake and Customer Service

Because claims are personal.

For many policyholders, the first time they ever speak to a representative from their insurance company is when they’ve just experienced a stressful life event. So why should that first call be anything but a positive and enjoyable interaction? Our FNOL and customer service specialists are trained in compassionate customer service and effective communication and can work from your facility or remotely from home. If your policyholders prefer a more self-service approach to their claims intake and management, we also have virtual and automated solutions.

Customized Claims Intake and FNOL Solutions

We say all the time that no claim is the same, and that’s true. But sometimes, it’s easy to lose sight of the fact that no policyholder is the same, either. That’s why there’s no one-size-fits-all solution to claims intake. Some of your customers prefer the reassuring voice of another person on the other end of the line saying, “don’t worry, we’ve got this.” Yet others may be happier to never speak with a live person if they can help it. We’ll work with you to figure out what solution or combination of solutions is right for you and your customers.

Leave Your FNOL and Customer Service to Us.

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