When you join the RENFROE team, you’re not just taking a job; you’re joining one of the largest and most trusted independent adjuster firms in the United States. RENFROE team members have participated in the recovery efforts of every major U.S. natural disaster since Hurricane Opal in 1995. Insurance carriers and their policyholders nationwide rely on the skill and resolve of our adjusters and support staff every single day.
RENFROE is always accepting applications for adjusters to join our roster; while we highly value experience, we welcome those new to the profession to apply as well. Ready to join the team?
Interested in a career in adjusting? It just might be the right choice if you:
- Have great people and communication skills
- Excel at time management
- Like having a flexible work-life with varying periods of uptime and downtime
- Have basic knowledge of building construction and materials, or are willing to learn
- Like helping people or finding purpose in your work
- Possess integrity and an ethical foundation
- Don’t mind climbing a ladder and getting on steep roofs (for field adjusters)
In addition to our property and auto adjusters, RENFROE employs other claims staff, including customer service representatives and claims associates. If you don’t think adjusting is right for you, but you’re still interested in a career in claims, keep reading to learn more about these roles.
Customer Service Representative
Our customer service representatives (CSRs) are often the first person a policyholder talks to when filing a claim. CSRs take inbound calls from insureds courteously and professionally, taking detailed messages for claims personnel and clearly explaining the claims handling process to the customer. Communication with customers and associates is conducted by telephone and via email or messaging, so both verbal and written communication skills are essential. CSRs work in either a call center or remotely from home, depending on the client. Because assignments vary based on demand, RENFROE cannot guarantee remote opportunities for CSRs.
Often serving as “second chair” to adjusters in the field but sometimes handling low-complexity claims on their own, claims associates are licensed adjusters who work in an office environment. Claims associates may spend many hours per day on the phone with customers and field adjusters, but they also spend a great deal of time evaluating information, processing documents, entering data, and approving subrogation and reimbursement claims within authorized limits. Effective claims associates thrive in a fast-paced team environment and frequently work the same hours as their counterparts in the field: sometimes up to 12 hours a day, 7 days a week. Claims associates work either in an office or remotely from home, depending on the client. Because assignments vary based on demand, RENFROE cannot guarantee remote opportunities for claims associates.