More Than Just Claims Adjusting.

RENFROE® is more than just an adjusting firm. We offer a variety of support services, including file review/QA, claims consulting and auditing, dedicated adjuster help desks, fraud investigations, payment issuance, and technology consulting. Whether you’re trying to improve your processes or you simply want to know if you’re overpaying your settlements, you can count on the experts at RENFROE to help you reduce costs, maximize efficiency, and improve customer service.

Claims Coverage Verification

Retain RENFROE’s policy specialists to review your inbound claims for coverage verification. We’ll review each claim alongside the insured’s policy and determine if a loss is covered, even partially. Our specialists can work remotely or from your own facility.

File Review/QA

Sometimes a Second Opinion Goes a Long Way.

At the end of the day, adjusters are human beings. That’s why it never hurts to have a second opinion or set of eyes to ensure fair settlements and minimize reinspections. Our file reviewers audit documents from field adjusters to ensure accuracy and compliance before the claim is submitted for payment. This service can be tailored to your unique needs, policies, and requirements. Our file reviewers are experienced adjusters who have just about seen it all.

Adjuster Help Desk

Because Even Experienced Adjusters Have Questions

Modeled around a service we developed for our own adjusters, the Adjuster Help Desk is a custom dedicated help-line for your staff, manned and administered by RENFROE. Available during hours of your choosing, this service allows your adjusters to ask non-jurisdictional questions ranging from basic claim handling to scoping to specific software platforms. Our Help Desk service is staffed only with experienced adjusters. We’ll work with you to determine exactly what knowledge base your custom Help Desk should have, then we’ll make sure we staff it with adjusters that are the right fit for your needs. We can even work with you to ensure they’re trained on your policies and procedures.

Claims Consulting

Our claims consultants can help evaluate every aspect of your claims handling, including claims accuracy and opportunities for process improvements. Some of the major areas we provide consulting in include:

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