Claims Consulting
Our claims consultants can help evaluate every aspect of your claims handling, including claims accuracy and opportunities for process improvements. Some of the major areas we provide consulting in include:
Retain RENFROE’s policy specialists to review your inbound claims for coverage verification. We’ll review each claim alongside the insured’s policy and determine if a loss is covered, even partially. Our specialists can work remotely or from your own facility.
At the end of the day, adjusters are human beings. That’s why it never hurts to have a second opinion or set of eyes to ensure fair settlements and minimize reinspections. Our file reviewers audit documents from field adjusters to ensure accuracy and compliance before the claim is submitted for payment. This service can be tailored to your unique needs, policies, and requirements. Our file reviewers are experienced adjusters who have just about seen it all.
Modeled around a service we developed for our own adjusters, the Adjuster Help Desk is a custom dedicated help-line for your staff, manned and administered by RENFROE. Available during hours of your choosing, this service allows your adjusters to ask non-jurisdictional questions ranging from basic claim handling to scoping to specific software platforms. Our Help Desk service is staffed only with experienced adjusters. We’ll work with you to determine exactly what knowledge base your custom Help Desk should have, then we’ll make sure we staff it with adjusters that are the right fit for your needs. We can even work with you to ensure they’re trained on your policies and procedures.
Our claims consultants can help evaluate every aspect of your claims handling, including claims accuracy and opportunities for process improvements. Some of the major areas we provide consulting in include:
Our claims auditors will comb through past claims and evaluate them for accuracy, completeness, compliance, and fair payment. They will then issue a detailed report of findings, complete with recommended actions. This important service protects both you and your policyholders.
Our claims auditors will comb through past claims and evaluate them for accuracy, completeness, compliance, and fair payment. They will then issue a detailed report of findings, complete with recommended actions. This important service protects both you and your policyholders.
Do you need to rethink the role that technology plays in your claims handling? Maybe it’s a gut feeling, or perhaps it’s based on solid data. Either way, our technology experts can help you assess your needs and make a sound and informed decision on the technology and software platforms that are right for you. We can even assist with implementation and integration into your systems if needed.
Do you need to rethink the role that technology plays in your claims handling? Maybe it’s a gut feeling, or perhaps it’s based on solid data. Either way, our technology experts can help you assess your needs and make a sound and informed decision on the technology and software platforms that are right for you. We can even assist with implementation and integration into your systems if needed.
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