Custom Solutions for Any Situation
Serving Multiple Lines of Business
While we built our reputation on catastrophe claims services, RENFROE® delivers much more than CAT adjusting to our clients today. From augmenting staff during daily claims overload to providing support services like FNOL intake and file review, we have a solution for most claims-related problems insurance carriers face. Have a unique problem? At RENFROE, we’ve spent the last 25 years making the impossible possible for our clients. Whatever challenges you face, our diverse team of insurance experts will develop a customized solution just for you.
We’re one of the most trusted and experienced CAT adjuster firms in the nation. Since 1994, we have responded to more than 20 major hurricanes, hundreds of severe weather events, and dozens of wildfires. When disaster strikes, carriers turn to RENFROE time and again because we’ve proven ourselves the best in the business. If you need a CAT management and logistics partner or even just reliable staffing, consider making us your first call when it comes to catastrophe claims.
Claims Intake and Customer Service
For many policyholders, the first time they ever speak to a representative from their insurance company is when they’ve just experienced a stressful life event. So why should that impression be anything but a positive and enjoyable interaction?.
- Telephone-based FNOL and Claims Intake
- Automated FNOL and Claims Intake
- Chat and SMS-based Customer Service
Claims Management and Consulting
In addition to our renowned adjusting and customer service capabilities, RENFROE provides clients a variety of support services to augment and streamline the claims process.
- Coverage Verification
- Estimate Writing and Review
- File Review/QA
- Reporting and Analysis
- Payment Issuance
- Customer Satisfaction Measurement and Reporting
- Adjuster Help Desk
- Claims Consulting
Customized Adjuster Training
Outsource your adjuster and customer service training to RENFROE:
- Full-Service Outsourced Training
- Curriculum Development
Get in touch
Reach out today to schedule your free phone or video consultation, and find out how easy it is to get started.
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