Claims Support Solutions

Sure, the adjuster is frequently seen as the hero in most claim stories, but every hero needs a sidekick, right? For every stage in the claim journey, RENFROE offers support solutions that aim to make the claim experience easier for adjusters and policyholders alike.

From the moment a claim is filed, all the way until it is closed and paid, we offer a supporting cast of specialists that help make the journey smoother and more efficient for everyone involved.

Claims Support Solutions

Sure, the adjuster is frequently seen as the hero in most claim stories, but every hero needs a sidekick, right? For every stage in the claim journey, RENFROE offers support solutions that aim to make the claim experience easier for adjusters and policyholders alike.

From the moment a claim is filed, all the way until it is closed and paid, we offer a supporting cast of specialists that help make the journey smoother and more efficient for everyone involved.

Claims Intake/First Notice of Loss

For carriers in need of staff augmentation or dedicated outsourcing of their claims intake and First Notice of Loss (FNOL), RENFROE offers solutions that are tuned to your unique needs.
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Our claims intake specialists are trained to your standards, resulting in a completely seamless experience for policyholders as they transition through the claim process.
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RENFROE can staff claims intake at our own operations centers, at your own facility of your choosing, or remotely from each specialist’s residence.

Claims Intake/First Notice of Loss

For carriers in need of staff augmentation or dedicated outsourcing of their claims intake and First Notice of Loss (FNOL), RENFROE offers solutions that are tuned to your unique needs.
‍
Our claims intake specialists are trained to your standards, resulting in a completely seamless experience for policyholders as they transition through the claim process.
‍
RENFROE can staff claims intake at our own operations centers, at your own facility of your choosing, or remotely from each specialist’s residence.

Adjuster Help Desk

What happens when adjusters hit roadblocks while working a claim? In most claim organizations, they contact management, diverting attention away from critical managerial tasks and burdening them with questions. RENFROE’s Adjuster Help Desk service fixes that.
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Staffed by our experts, this service provides your staff adjusters with a phone and/or chat hotline for almost any question that isn’t jurisdictional or a determination of coverage.

Examples include claim handling, estimatics, scoping, product ID, and software-specific questions. The modalities and schedule are tailored to suit your staff’s specific needs.

Adjuster Help Desk

What happens when adjusters hit roadblocks while working a claim? In most claim organizations, they contact management, diverting attention away from critical managerial tasks and burdening them with questions. RENFROE’s Adjuster Help Desk service fixes that.
‍
Staffed by our experts, this service provides your staff adjusters with a phone and/or chat hotline for almost any question that isn’t jurisdictional or a determination of coverage.

Examples include claim handling, estimatics, scoping, product ID, and software-specific questions. The modalities and schedule are tailored to suit your staff’s specific needs.

Call Center Operations

Leverage RENFROE's Physical Infrastructure

Will you always have access to the facilities you depend on to keep your claim operations flowing smoothly? Will there always be enough desks? RENFROE knows from experience working with carriers that this isn’t always the case. Buildings may face sustained outages due to acts of nature, utility failure, or a loss event such as a fire or pipe burst. Carriers may have to temporarily relocate staff due to the threat of weather such as hurricanes or because of civil unrest. Smaller carriers facing claims overload occasionally find themselves without enough desks.
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Co-located in Texas and Alabama, RENFROE’s 103-desk Carrier Claims Service Center (CCSC) can serve as a temporary home for your operations in times of need or unpredictablity.

RENFROE Carrier Claims Service Center

We treat our claim operations facility as a single unified facility known as the Carrier Claims Service Center (CCSC). Physically split between two facilities in Irving, TX and Birmingham, AL but digitally fused using state-of-the-art networking and call routing technology, the CCSC can function as one operational center or be segmented as separate operating units, even within individual facilities. We have a capacity of 103 desks across the two facilities, and each location is furnished with private offices, meeting rooms, and employee break rooms. Both facilities are located close to major airports and plenty of hotel options.

RENFROE Carrier Claims Service Center

We treat our claim operations facility as a single unified facility known as the Carrier Claims Service Center (CCSC). Physically split between two facilities in Irving, TX and Birmingham, AL but digitally fused using state-of-the-art networking and call routing technology, the CCSC can function as one operational center or be segmented as separate operating units, even within individual facilities. We have a capacity of 103 desks across the two facilities, and each location is furnished with private offices, meeting rooms, and employee break rooms. Both facilities are located close to major airports and plenty of hotel options.

Same-Day Standup

Due to the purpose-built configuration and the advanced technology used at the CCSC, our team is able to rapidly stand-up call center operations for nearly any carrier, usually within the same day that a request is made.
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This means that your staff resources will arrive to a fully functional operations facility and be able to hit the ground running immediately, resulting in minimal disruption for your business.

Same-Day Standup

Due to the purpose-built configuration and the advanced technology used at the CCSC, our team is able to rapidly stand-up call center operations for nearly any carrier, usually within the same day that a request is made.
‍
This means that your staff resources will arrive to a fully functional operations facility and be able to hit the ground running immediately, resulting in minimal disruption for your business.

Fully Custom Support Solutions

If you are in need of a fully custom support solution for a unique challenge in your claim operations, RENFROE can help. Whether the answer is a matter of specialized staffing or a custom-built technology platform, our experts will consult with you to determine the right approach, and RENFROE will develop and deliver the right solution for your needs.

Fully Custom Support Solutions

If you are in need of a fully custom support solution for a unique challenge in your claim operations, RENFROE can help. Whether the answer is a matter of specialized staffing or a custom-built technology platform, our experts will consult with you to determine the right approach, and RENFROE will develop and deliver the right solution for your needs.

Ready to Talk About Your Claims Support Needs?

If you need high-caliber support resources to back your rockstar adjusting staff, RENFROE can help. Submit your information below and a member of our team will be in touch to determine the most suitable solution for your needs.

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