RENFROE has provided support to carriers of all sizes for every major catastrophe in the United States since 1994, including over 30 major hurricanes, thousands of convective storm events, dozens of wildfires, and numerous man-made disasters.

We use our decades of experience, vast resource network — including a blended roster of W-2 and 1099 catastrophe adjusters — special monitoring and assessment processes, and scenario planning to ensure that the right resources are staged at the right place and right time when a catastrophe event begins unfolding. This enables us to deploy hundreds of adjusters, managers, and support personnel within 72 hours of a request, allowing RENFROE to quickly handle the initial influx of claims for our clients in the wake of an event.

RENFROE is equipped to rapidly set up fully functioning, stand-alone catastrophe operations offices in the field or we can manage operations from our clients' offices. We use both industry-standard and proprietary technology to provide a reliable and accurate work product, create real-time reports on claim statuses and trends, and provide excellent customer experience for our clients' policyholders.

When the unexpected happens to one of your policyholders’ properties, from a major hurricane to a sudden wind or hailstorm, to a routine pipe burst, the damage caused has a profoundly personal and lasting effect. These are the times when your insureds expect you to come through on the promises made when they purchased their policy. RENFROE has helped insurance carriers of all sizes keep that promise for 30 years.

We know that claims are personal, so each of our adjusters is trained to handle every claim with the same empathy and care they would expect to receive if they experienced a loss to their home.

RENFROE has hundreds of NFIP-certified adjusters nationwide, and most are located within two hours of coastal or severely flood-prone areas. Whether you need to augment existing staff in times of high volume or are looking for a partner to outsource all flood claims to, RENFROE is well-equipped to handle and navigate this extremely complex subset of the property claims business.