Auto Desk Adjuster

SUMMARY DESCRIPTION:  The Auto Desk Adjuster is responsible for investigating, evaluating, negotiating, and bringing to final resolution automobile claims resulting from catastrophic events, such as hail, flood, or tornado, and from daily claims, such as theft, vandalism, and collision. The role’s duties may include obtaining values on total loss vehicles, verifying claimed damages and pre-existing damages, reviewing all claim file information, and negotiating and settling claims for proper amounts.  The Auto Desk Adjuster is also responsible for documenting all activity, submitting proper claims paperwork, issuing settlement payments, and closing claims. The job may include working remotely, in a central location with other adjusters, or in another designated location.


REPORTS TO: Project Manager



  • Follows RENFROE and clients’ policies and procedures to handle all assigned claims
  • Works with Project Manager and other adjusters to share knowledge and experience and to gain new skills
  • Determines cash value of the auto by using market auto values data, assessing pre-existing damage, mileage, and wear and tear
  • Obtains and verifies damages including but not limited to obtaining copies of repair estimates, valuations, and photographs
  • Records statements from insured in situations when facts are not clear
  • Issues settlement checks to insured
  • Coordinates the relocation of total loss vehicles to salvage yards or other locations
  • Processes car title and tax transactions
  • Enters claim information into client’s claim processing systems and utilizes various estimating systems
  • Makes suggestions of ways to improve process efficiency
  • Participates in special projects and completes other duties as assigned



  • Minimum of 6 months auto claims experience is preferred
  • Participation in technical insurance coursework is preferred
  • Experience using various claims processing and estimating systems is preferred
  • Appropriate licenses, depending on state requirements
  • Applicable client certification
  • Effective problem resolution and decision-making skills to include analyzing insurance policies and information, using investigative skills, demonstrating sound judgment, and utilizing one’s own experience and the experience of others
  • Strong analytical skills and consistent attention to detail
  • Knowledge of insurance theory, practices, and insurance contracts
  • Communicates clearly and effectively, both verbally and in writing, and the ability to negotiate with policy holders, claimants, attorneys, and the public
  • Strong customer service orientation and good rapport with the insured and claimants
  • Well-organized and hard-working, with the ability to thrive in a fast-paced work environment
  • Strong interpersonal skills and proven ability to establish good relationships with clients, RENFROE management, employees, and others with whom they interact
  • Additional opportunities and pay may be available for individuals who have obtained a bilingual-certification (Spanish/English).



  • Sitting in a chair for extended periods of time
  • Ability to operate telephone, computer, mouse, keyboard, and other similar equipment for extended periods of time
  • Ability to operate an automobile and have a valid driver’s license with a safe driving record
  • Ability to travel by automobile or airplane
  • Extended and varying work schedules
  • Regular attendance required, usually including at least 60 to 70 hours per week and nights, weekends, and holidays
  • Ability to manage claims in a fast paced, changing, and multi-tasking environment