Property Field Adjuster


Primary Job Responsibility :

      The Property Field Ownership Adjuster is responsible for inspecting, negotiating and bringing to final resolution claims where the property damage is the result of a weather related catastrophe. They are also responsible for hail claims of all levels of severity, including commercial property hail claims. For claims where the damage is less severe they can be assigned task work, such as verification of damage, from another adjuster who owns the property claim file. The role’s primary duties include reviewing coverage, inspecting damaged property and determining settlement amounts. They are also responsible for documenting all activity, submitting proper claims paperwork, handling renters and personal article policies, issuing settlement payments and closing claims.

Duties and Responsibilities :

      • Follows RENFROE and clients’ policies and procedures to handle all assigned weather related property claims including wind, water, hail and earthquake property claims
      • Works with Project Manager and other adjusters to share knowledge and experience and to gain new skills
      • Completes assigned task work, such as property inspection and verification of loss, for claim files owned by a centralized appraiser and are typically for property with less severe damage
      • Owns claims files for assigned claims and updates claims files as new information becomes available using the client’s proprietary software, if applicable
      • Travels to property site to inspect the property, which could include climbing the roof, to establish scope of loss
      • Works with contractors on site to reach agreement on the scope of loss
      • Reviews policy of the insured to confirm coverage
      • Contacts and interacts with the insured to obtain documents such as property deeds, purchase receipts, warranties, photographs or other documents to establish existence, ownership and value of the items claimed lost
      • Determines coverage and amounts for additional living expenses such as rental housing, travel, meals, etc.
      • Reviews information from insured, contractor’s estimate of repair costs, items lost and additional living expenses to determine settlement amounts and issues settlement checks
      • Writes closing reports, including recommendations for disposal of salvage
      • Provides information for hail reconciliations, used to issue supplemental payments
      • Makes suggestions of ways to improve process efficiency
      • Participates in special projects and completes other duties as assigned

Specialized Knowledge and Skill Requirements :

      • Minimum of 1 year of property claims experience is preferred
      • Participation in technical insurance coursework is preferred, such as CPCU
      • Experience using various claims processing systems is preferred
      • Appropriate licenses, depending on state requirements, and successful completion of required/applicable claims certification training classes
      • Effective problem resolution and decision making skills to include analyzing insurance policies and information, demonstrating sound judgment and utilizing own experience and the experience of others
      • Strong analytical skills and consistent attention to detail
      • Knowledge of construction repair processes with proven ability to determine repair requirements
      • Communicates clearly and effectively, both verbally and in writing
      • Strong customer service orientation and good rapport with the insured
      • Well-organized and hard-working, with the ability to thrive in a fast-paced work environment
      • Strong interpersonal skills and proven ability to establish good relationships with clients, RENFROE management, employees and others with whom they interact

Working Environment and Physical Requirements :

      • Ability to operate an automobile and have a valid driver’s license with a safe driving record
      • Ability to travel by automobile or airplane
      • Must be able to lift, carry, unfold/extend and climb a ladder (which may exceed 50 lbs. in weight) that is approved by the appropriate regulatory agency or complies with legislative or regulatory occupational health and safety requirements
      • Must be able to complete measurements of roofs and inspect interior as necessary including attics, basements and crawl spaces for residential and commercial structures
      • Must be able to do the following while conducting an inspection: climb, bend, crawl, stoop, walk, reach, kneel, squat and carry/lift objects (typically weighing less than 50 lbs.)
      • Must be able to work out of doors in all types of weather
      • Ability to operate telephone and computer for extended periods of time
      • Extended and varying work schedules
      • Regular attendance required, working up to 12 hours a day, 7 days a week, for extended periods of time including weekends and holidays
      • Fast-paced, changing, multi-tasking environment

      Job Type: Temporary