Our customer service representatives (CSRs) are often the first person a policyholder talks to when filing a claim. CSRs take inbound calls from insureds courteously and professionally, taking detailed messages for claims personnel and clearly explaining the claims handling process to the customer. Communication with customers and associates is conducted by telephone and via email or messaging, so both verbal and written communication skills are essential. CSRs work in either a call center or remotely from home, depending on the client. Because assignments vary based on demand, RENFROE cannot guarantee remote opportunities for CSRs.